play exchange
play exchange
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This app is available for your device
play exchange
This app is available for your device
Contact
+91 4281402389
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the play exchange?
To log in, open the app and enter your registered mobile number. Verify the OTP sent to your number, and you'll be logged in instantly. This eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To resolve the issue, first, check your internet connection to ensure a strong signal. If you're still facing issues, wait for the OTP to be sent after clicking on send, and if it doesn't arrive, you can reach out to the app's support system via live chat.
Q3: What should I do if I am not able to log in with my old number?
To log in, try using the same active number. If your number has changed, send your updated KYC details to customer support via email to facilitate account transfer. This will help resolve the issue and get your account shifted successfully.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, you'll need to uninstall the app from your device and then download the latest version. Once updated, you can log in and start playing without any problems. This should get your app up and running smoothly.
Q1: What is the minimum withdrawal amount in the play exchange?
In this app, users can withdraw a minimum of Rs. 100, a higher minimum withdrawal amount compared to other apps. Withdrawals are limited to the earnings from gaming activities, excluding bonus rewards. The earned gaming funds can be withdrawn, whereas bonus money cannot.
Q2: Is it necessary to do KYC for withdrawal?
In this app, you are required to complete and submit your KYC (Know Your Customer) details. This includes saving your Aadhar card, UPI (Unified Payments Interface) information, and all your bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services can complete the process within 30 minutes to 3 hours. However, payment delays can occur, requiring a wait time of up to 24 hours in some cases. This delay can impact the overall processing time.
Q4: Why is the bonus balance not being withdrawn?
The bonus money can only be used for gaming purposes and cannot be withdrawn. Any winnings earned while using the bonus can be withdrawn. The bonus itself remains non-withdrawable.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings to see if the withdrawal request is failing. If the money doesn't appear in your wallet account within 24 hours, you can contact their customer care centre for assistance.
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